Q: How long will my order take to arrive?
A: We endeavour to pick and pack your order within 1-2 business days of receiving payment. Occasionally, increased traffic on the website makes this impossible, but in most cases you will receive your tracking number within the above time frame. If you have not received an email update with tracking details within 2 business days, please check your junk folder, and if your update isn’t there, please contact us at firstname.lastname@example.org. 90% of our orders are shipped via Fastway couriers. Shipping times vary around Australia so please refer to www.fastway.com.au for more information on approximate shipping times in your suburb. Occasionally, there is no Fastway franchise servicing certain regional or rural areas, and in that case Fastway will onforward your parcel to Australia Post or a local courier. If you check your tracking and see simply that it was picked up in Wollongong (our local depot) but no further information is available, please call Fastway on (02)4272 3833 and quote your tracking number, and they can give you the onforwarder info. Alternatively please email us at the above email address and we can follow up for you.
Q: What is your return policy?
A: Please choose your items carefully. We will offer a refund for any returned orders provided the shoes are returned within 30 days of receipt in original, pristine condition (including all packaging and tags). However the buyer will cover all postage costs and incur a 10% restocking fee in the case of a return for refund.
Q: What if I’d like to exchange for size or style?
A: To exchange for size, please contact us at CandyQueen@poppingcandy.com.au with your preferred size so that we may check current stock to offer exchange. Once we’ve confirmed the availability of your preferred size/style, please return the shoes in original, unworn condition using the following method:
1. Purchase two appropriately sized, tracked satchels from your local Aus Post shop.
2. Address one to yourself, and enclose that one along with the shoes and a short note (with your name and phone number, and exchange instructions) inside the other satchel, addressed to us here at Popping Candy 4/33 Lynburn Ave Bomaderry NSW 2541.
3. Retain your receipts as Paypal currently has a program to refund postage for exchanges (find out more here: https://www.paypal.com/au/webapps/mpp/returns).
Q: What if I receive incorrect or damaged items?
A: Please contact us immediately at email@example.com or text Gayle on 0421172018 if you have received an incorrect, damaged or defective item in a shipment so that we may correct the problem for you quickly.
Q: How do I clean my Chocolaticas?
A: For spot cleaning, use a baby wipe or soft brush with mild soapy water, or even a white eraser. For darker marks, try a bit of Gumption or Jif with water, and scrub gently with a toothbrush, then wipe clean with a damp cloth. For a more thorough clean (every 6-10 weeks), put them into a lingerie bag or pillowcase and send them through a cold water wash on the gentle cycle, no bleach.
Q: How do I book a shoe party, or inquire about becoming a consultant myself?
A: For inquiries about shoe parties or becoming a consultant, contact Gayle at CandyQueen@poppingcandy.com.au with your state and suburb, and we will be in touch soon!
Q: What sizes are available?
A: Stock varies depending on design, sizes 5-11 are available for most adult ladies designs, and toddler 5 through girls 4 in the minis. Please contact us for specific sizing queries or advice on which size to choose. Please be aware that the Chocolaticas ladies flats run about a half size larger than Australian sizes, so for example if you’re most often an AU8.5, you’ll want to order an 8/8.5 in the flat shoes.
Q: How do I determine my correct size?
A: We’ve listed our shoes using multiple sizing options (US, AU, VZ, etc) depending on the manufacturer, so simply choose the size that corresponds with the size you most often purchase. If you’re unsure, you can measure your foot, but just be aware that it is difficult to get an exact measurement without a professional grade measuring tool. To get as close as possible, measure your foot length in millimetres by standing with your heel against the wall. Place a book, ruler or other flat object across the front of your foot (against the toes), parallel to the wall. Measure along the floor from the wall to the book or ruler to determine your correct foot length. Then refer to our size guides.